One of the customer’s extension springs was visibly twisted and deformed. She contacted us as soon as she noticed the problem.
Our team unplugged the opener and locked the door in an open position, and had Ms. Diamond take her car out of the garage. Then, we eased both extension springs loose and replaced them both (as is recommended) before reconnecting the system for testing. The reason we replaced both was that this these units are always installed in a pair, and only replacing one could create a lot of problems and can cause the door to become unbalanced.
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* $29 service call - deducted from the service
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